If you want to be taken as a serious charity you should have a proper help and support setup.
I donated money and was to receive an item. I got an email saying it is sent and its been 6 weeks now. No way to contact except to put in a ticket is ridiculous.
They send the item so late that there is no way to go through your credit card to reverse charges as its been more than 90 days.
DO NOT DONATE TO THESE CLOWNS! Pick a real charity that gives the money like Red Cross.
Reason of review: Problem with delivery.
Monetary Loss: $50.
Preferred solution: Deliver product or service ordered.